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Affiliated Computer Services, Inc. (SWOT Analysis)

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“SWOT is an acronym for the internal Strengths and Weaknesses of a firm and the environmental Opportunities and Threats facing that firm. SWOT analysis is a widely used technique through which managers create a quick overview of a company’s strategic situation. The technique is based on the assumption that an effective strategy derives from a sound “fit” between a firm’s internal resources (strengths and weaknesses) and its external situation (opportunities and threats). A good fit maximizes a firm’s strengths and opportunities and minimizes its weaknesses and threats. Accurately applied, this simple assumption has powerful implications for the design of a successful strategy.”

Affiliated Computer Services, Inc.

Affiliated Computer Services (ACS) provides business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients. The company offers BPO services in the areas of administration, human resources, finance and accounting, customer care, and payment services. It also provides system integration and consulting services. Its customer base includes blue chip companies like Disney, General Electric, General Motors, Goodyear, Lockheed Martin, Motorola, Office Depot, Sprint Nextel Corporation, Walt Disney and Verizon, among others. The company primarily operates in the US, where it is headquartered in Dallas, Texas and employs about 65,000 people.

Strengths, Weaknesses, Opportunities and Threats (SWOT)

Location of Factor






  • Strong customer base
  • Contract renewals
  • Strong delivery platforms


  • Weak operating performance
  • Concentrated operations
  • Weak systems integration services
  • High debt burden



  • Positive outlook for BPO services
  • Strategic acquisitions
  • Positive outlook for federal IT spending


  • Economic slowdown in the US
  • Government contracts
  • Claims associated with actuarial consulting and benefit plan management services
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