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Avanade’s Best Practice in Project Implementation

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Avanade has worked closely with enterprise customers such as ABN AMRO, Bouwfonds Property Development, Sara Lee and several financial services institutions to deploy Microsoft CRM systems that work the way their companies do and can scale with customers’ growth.  Avanade has been very successful with implementing Microsoft CRM because they planned out the implementation from the pre-implementation phase to the implementation phase to the post implementation phase.  The pre-implementation phase consists of preparing for your implementation, understanding the requirements and costs associated with implementing. The main goals of this phase are to give impetus and to lay the foundation of your CRM implementation.  The goal of the implementation phase is to keep the project timeline and costs in accordance with your pre-implementation estimates.  Before the install of Microsoft CRM, a strategy should be set up to create a development/training environment. One of the goals for this section is to solve all problems while integration partners are on site.  During the post-implementation ensuring usage by the user community is the most important part of the post-implementation process. The degree to which an organization should conduct training should be catered to its specific sales force or service team. (Zaragoza, 2006). 

Companies can learn from this example and create a strategy to address pre-implementation phase to the implementation phase to the post implementation phase. Following the three phases of implementation allowed Avanade to successfully implement Microsoft CRM into various businesses such as ABN AMRO, Bouwfonds Property Development, Sara Lee and several financial services institutions to deploy Microsoft CRM systems that work the way their companies do and can scale with customers’ growth.

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